Order processing

• We typically process your order within 1–3 business days after we receive payment, excluding weekends and holidays.
• If you order a custom, engraved, or made‑to‑order piece, we may need additional processing time, and any estimated production and shipping timelines for such items will be disclosed on the product page or confirmed by email at the time of your order.
• During peak seasons or promotions, our processing times may be longer, and we will email you about any significant delays when possible.

Shipping methods and rates

• You will see all available shipping options (standard, expedited, and express, where offered) and their costs at checkout, based on your order value, destination, and chosen service level.
• We may ship certain pieces, especially high‑value jewelry, only via insured or trackable services at our discretion.
• Any free or discounted shipping promotions we offer will be clearly shown on our website or at checkout.

Signature requirement for high‑value orders

·         We may, in our discretion, require an adult signature upon delivery for any order, including but not limited to high‑value or custom pieces, to help ensure secure receipt.

• By placing such an order, you agree that someone 21 years of age or older will be available at your shipping address to sign for the package.
• If an adult is not available, the carrier may attempt re‑delivery or hold your package at a local facility, and any resulting delays will be your responsibility.

·         We do not ship to P.O. Boxes or to addresses where the designated carrier cannot obtain a delivery scan or signature (where required). You may be required to arrange for a carrier hold or pickup at a local facility to complete delivery for certain orders or destinations.

Delivery confirmation and risk of loss

• Risk of loss and title to the items pass to you once we transfer your order to the shipping carrier.
• Once the carrier has your order, we are not responsible for any theft, loss, delay, or damage that occurs thereafter. However, we will use commercially reasonable efforts to assist you with carrier investigations and any available and reasonable insured‑shipment claims in the event of loss, delay, or damage, including by providing supporting documentation and information.
• To reduce the risk of theft, you are encouraged to use a secure shipping location, such as a workplace, staffed address, or carrier pickup point where available.

Shipping insurance and claims

• Your shipment may include carrier‑provided shipping insurance, which is subject to that carrier’s terms and limits.
• If your package is lost, damaged, or misdelivered, you must notify us within 72 hours of the time the carrier’s tracking shows the package as delivered or of becoming aware of the issue, so that we can help initiate an investigation.

·         Depending on the carrier and service used, we may, in our discretion, file a shipping insurance claim on your behalf or work with you to submit a claim directly to the carrier.

• We will provide reasonable documentation (such as invoices or tracking details) upon request to help you submit a claim, but we do not control the carrier’s decision or timeline.

Address accuracy and delivery issues

• You are responsible for providing a complete and accurate shipping address at checkout, and we are not liable for packages that are lost or misdelivered due to incorrect or incomplete addresses you enter.
• If your order is returned to us because the address was undeliverable or incorrect, you may need to pay additional shipping fees for us to reship the order.
• We may be able to update your address before shipment if you contact us promptly, but we cannot guarantee changes once your order has entered our fulfillment process.

International shipping (if applicable)

• If we ship to your country, you will see international availability, carrier options, and rates at checkout.
• You are responsible for all customs duties, taxes, and import fees that your destination country may charge.
• Delivery times for international orders can vary and may be extended due to customs processing or local carrier issues.

Contact information

• If you have questions about shipping, delivery, or need documentation to support an insurance claim with a carrier, you can contact us at the customer service email or phone number listed on our website.
• Our service hours and typical response times will be shown on our Contact page.